Privacy Policy

Last updated: 21 May 2025

Vexlora AI L.L.C. ("Vexlora AI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website at vexlora-ai.com (the "Site") or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

1. Data Controller

Vexlora AI L.L.C. is the data controller responsible for your personal data. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@vexlora-ai.com.

2. Information We Collect

We collect information you voluntarily provide to us and information collected automatically when you visit our Site.

Information You Provide

  • Contact and enquiry data: When you complete a contact form, request a demo, or send us an email, we collect your name, employer organisation, email address, phone number (if provided), and the content of your message.
  • Business communications: If you correspond with us by email or other means, we may retain those communications and the information contained in them.
  • Contract and engagement data: If you become a client, we collect and process the information necessary to enter into and perform our service agreements, including contact details for nominated personnel, billing information, and project-related data.

Information Collected Automatically

  • Log data: Our web server automatically logs certain information when you visit the Site, including your IP address, browser type and version, operating system, referring URL, pages viewed, and the date and time of your visit.
  • Cookies and similar technologies: We use cookies and similar tracking technologies as described in our Cookie Policy. You can manage cookie preferences at any time through your browser settings or our cookie preference tool.

3. Legal Bases for Processing (EEA and UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following legal bases:

  • Legitimate interests: To respond to your enquiries, operate and improve our Site, prevent fraud, and conduct our business activities. We have assessed that our legitimate interests are not overridden by your rights and freedoms.
  • Contract performance: To fulfil our contractual obligations to clients and prospective clients.
  • Consent: Where we have obtained your consent, for example to send marketing communications. You may withdraw consent at any time.
  • Legal obligation: Where we are required to process data to comply with applicable law.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you request.
  • Send you information about Vexlora AI services where you have requested it or where we have a legitimate interest in doing so.
  • Manage and administer client relationships and service agreements.
  • Operate, maintain, and improve the Site and our services.
  • Monitor Site usage for security and analytical purposes.
  • Comply with applicable legal and regulatory obligations.
  • Enforce our Terms of Use and other agreements.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. Disclosure of Your Information

We may share your information in the following circumstances:

  • Service providers: We engage third-party companies and individuals to perform services on our behalf (such as web hosting, email delivery, and analytics). These parties are contractually bound to process data only as instructed by us and in accordance with applicable law.
  • Business transfers: If Vexlora AI is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy.
  • Legal requirements: We may disclose your information where required to do so by law, court order, or governmental authority, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Vexlora AI, our clients, or others.

6. International Data Transfers

Vexlora AI operates globally. If you are located in the EEA or UK, your personal data may be transferred to and processed in countries that do not provide the same level of data protection as your home jurisdiction. Where such transfers occur, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office, to ensure your data is protected.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Enquiry data from non-clients is retained for up to 24 months. Client engagement data is retained for the duration of the engagement and for a period of up to seven years thereafter to comply with legal and contractual obligations.

8. Your Rights

Depending on your location, you may have the following rights with respect to your personal data:

  • Right of access: To request a copy of the personal data we hold about you.
  • Right to rectification: To request correction of inaccurate or incomplete data.
  • Right to erasure: To request deletion of your personal data in certain circumstances.
  • Right to restrict processing: To request that we limit the processing of your data in certain circumstances.
  • Right to data portability: To receive your personal data in a structured, machine-readable format.
  • Right to object: To object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@vexlora-ai.com. We will respond to verified requests within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

9. Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by Vexlora AI.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vexlora AI L.L.C.
Email: contact@vexlora-ai.com